Shipping policy
Fast and Free Shipping within 1-3 days.
At Majestic Pet Supplies, we understand the importance of timely delivery and convenience when it comes to receiving your pet products. That's why we are proud to offer fast and free shipping on all eligible orders within the specified timeframe.
Shipping Methods and Timeframes: We utilize reliable local NZ shipping carriers to ensure that your order reaches you promptly. Our standard shipping timeframe for domestic orders is between 1-3 business days, depending on your location and the availability of the product. Please note that this timeframe does not include order processing and handling time, which typically takes 1 business day.
Tracking Your Order: To keep you informed about the progress of your shipment, we provide tracking details for all eligible orders. Once your order has been processed and shipped, you will receive an email with the tracking information. You can use this information to track your package online and stay updated on its estimated delivery date.
Free Shipping Eligibility: We offer free shipping on all eligible orders within our specified shipping zones and promotions. However, please note that certain products or promotions may have specific shipping requirements or restrictions that affect their eligibility for free shipping. Any additional shipping charges, if applicable, will be clearly mentioned during the checkout process.
International Shipping: At the moment, we primarily focus on domestic NZ shipping only and currently do not offer international orders.
Address Accuracy: To ensure successful delivery, please make sure to provide accurate and complete shipping information during the checkout process. We will not be held responsible for any delays or issues arising from incorrect or incomplete address details provided by the customer.
Order Processing and Handling: Once you place an order with Majestic Pet Supplies, our team will promptly process and prepare it for shipment. We take great care to ensure that your items are packaged securely and protected during transit. Order processing and handling time typically takes 1 business day before the shipment is handed over to the shipping carrier.
Please note that during peak seasons, holidays, or unforeseen circumstances, there may be slight delays in order processing and shipment. We appreciate your understanding and assure you that we will make every effort to minimize any such delays.
We value your satisfaction and strive to provide you with a seamless shipping experience. If you have any questions, concerns, or require assistance with your shipment, please feel free to reach out to our friendly customer support team. We are here to help!